• I get a "Unexpected error occurred. Please retry" error message in Yoroi (Trezor troubleshooting).

  First of all, make sure to update Yoroi, Trezor, and Trezor Bridge. Another common reason for this error message is that the passphrase for Trezor you've entered is wrong. If you still have problems connecting your Trezor, please share your log with our team. You can find the file by going to Settings Support/Log Download logs.Popular

• I have lost my password. How to reset it?

  To reset your password, you'll need to restore your wallet using the recovery phrase. This will involve removing the current wallet instance. If you're unsure about your recovery phrase, we recommend testing it on a different browser or device first to confirm it's correct. Alternatively, you can begin the restoration process, and if you receive a message stating that the wallet is already restored, this indicates that the recovery phrase is correct. Once you've verified that your recoverySome readers

• My wallet is not syncing. What should I do?

  Begin by checking if your device is connected to the internet. After that, refresh your wallet by dragging down your mobile screen (if you are on a mobile device), or refreshing your browser (if you are using a web browser). If the problem persists, access your wallet using your desktop web browser and go to Settings Wallet Resync wallet. If you have recently imported an existing wallet, it might take a few minutes for your wallet to sync. Should you take all the steps above and still havSome readers

• I get a "Unexpected error occurred. Please retry" error message in Yoroi (Ledger Troubleshooting).

  Your hardware wallet, Cardano App, and Yoroi App should all be updated to properly function. There may also be a few reasons you have trouble connecting your Ledger: You get an "emurgo.github.io wants to connect to an HID device" popup. In this case,  please click on your device on this popup to highlight it and then click "Connect". Ledger Live opened. Make sure Ledger Live isn't open when using Yoroi as both wallets interfere with each other. You're tSome readers

• I've been delegating for more than 20 days, but I still don't have any rewards.

  Please contact your pool operator in this case. You can find them by going to Dashboard Stake pool delegated View pool webpage. In general, there are a few reasons you may not get what you've expected: A stake pool you are delegating to either was, or is, offline, so it did not make any blocks; Not enough time has passed since you delegated; A stake pool you are delegating to charges a flat fee greater than the pool's total reward; A stake pool you are delegating to was, or is, satSome readers

• How to claim a Byron-era wallet in Yoroi?

  As Yoroi stopped supporting Byron-era wallets,  you need to use another wallet that still provides support.  We recommend users utilize the Daedalus Wallet. To restore your Byron-era wallet in Daedalus, please see this guide from IOG. If you don't have Daedalus on your computer, you can do it in AdaLite (this option is faster). After you restore your Byron-era wallet in anothFew readers

• I'm trying to send a portion of ADA but I need to confirm sending more and another address I don't recognize. Why is that?

  This is because Cardano Blockchain is using the Unspent Transaction Outputs (UTxO) model. Meaning that for every transaction with a specific amount of ADA you get, Cardano will automatically categorize those ADA from that same transaction into one UTxO. This might be non-intuitive at first, but we can use the cash analogy to understand it better. Let's say on Monday we go to the ATM to grab a $50 bill, and then on Tuesday, we go to the ATM again to get a $20, and again on Wednesday to get a $20Few readers

• I entered my Ledger’s/Trezor’s recovery phrase and it opened an empty wallet.

  You should never enter your hardware wallet's recovery phrase in Yoroi. You are only required to connect your device to open your Cardano wallet. Typing your hardware wallet's recovery phrase in Yoroi won't work because Cardano has a custom way of deriving the root private key from a recovery phrase.  Ledger and Trezor use another standard for this instead.Few readers

• What is the locked assets deposit?

  If you hold some assets in the wallet, you might have noticed that some of your ADA is locked.  The reason behind this is that storing any assets on the Cardano blockchain "costs" some money. You are not actually paying it to anyone, instead, you are just depositing them as collateral to ensure that you have some motivation to not leave lots of worthless assets just lying around forever and forget about them. It also protects the Cardano blockchain from growing intractably. At the moment it taFew readers

• I have sent made a transfer to a used address, will I get the funds?

  Yes. Even though new addresses are generated once you use them, you can reuse the same addresses as many times as you want. All of the generated addresses are generated from and controlled by the same key and are saved on the Cardano blockchain.Few readers

• I was scammed / My ADA were sent out of my wallet without consent

  While we always hate to hear when one of our community loses funds, we cannot know how funds were transferred. Usually, it is due to someone getting ahold of your recovery phrase, device/computer, malware, or a phishing website. Users are responsible for their own security as we do not hold your funds. As cryptocurrency transactions are irreversible, they can neither be canceled, nor reversed, once initiated. One of the greatest advantages of crypto is being your own bank, which means no one hFew readers

• I can't withdraw my staking rewards.

  There may be a few reasons for that: You don't have enough ADA to cover the transaction fee. Your wallet needs to have some ADA (excl. rewards) in it to cover the rewards withdrawal transaction fee as you cannot pay with your rewards. Please deposit at least 1 ADA to this wallet first and then you will be able to withdraw rewards. You are in a read-only wallet (in the mobile app) that you open by scanning a QR code from the Yoroi Extension. You need to restore your wallet from the recoveryFew readers

• I lost my recovery phrase. How can I access my funds?

  The recovery phrase is essential for restoring your wallet. It is provided only during the wallet creation process and cannot be regenerated under any circumstances. If you still have access to this wallet on another device and know the password, you should immediately transfer your funds to a wallet for which you have the recovery phrase. Unfortunately, if the recovery phrase cannot be found, your funds will remain inaccessible. As Yoroi is a non-custodial wallet, we do not have the ability tFew readers

• After adding the Cardano ADA app onto the Ledger, I get "Waiting for commands..." on my Ledger device. What should I do?

  First, make sure that your Ledger device is connected directly to the computer. Don't use a USB hub that could interfere with the device itself. When you click Connect in Yoroi, after "Waiting for commands", press both Ledger buttons even if there is no message shown yet.Few readers

• I didn’t receive ADA from an exchange yet.

  If you used the correct receiving address, there should be no problem receiving ADA. Transfers from exchanges may be delayed. You can check the transaction by its ID here. When it's confirmed on the blockchain, you should also see it on Yoroi (if you don't see it in Yoroi, please resync your wallet by going to Settings Wallet Resync wallet). If it's still not confirmed, please contact the exchange regarding the transfer.Few readers

• How to access my Ergo wallet?

  As part of our ongoing efforts to improve and update our wallet for a growing Cardano ecosystem, Yoroi Wallet has sunset our support for ERG token. In order to access your ERG, all you need to do is restore your wallet using the 15-word recovery phrase in a compatible wallet. You can try Nautilus or another wallet from the list here: https://ergoplatform.org/en/get-erg/Wallets.Few readers

• I sent ADA to the wrong address. Can I cancel the transfer?

  As cryptocurrency transactions are irreversible, they can neither be canceled nor reversed once initiated. In case you end up sending the funds to the wrong person, you may have to contact them and request a refund. If you don’t know whom the address belongs to, you can’t do anything else to retrieve the funds.Few readers